Refund Policy

Refund Policy





Due to health regulations and in the interest of business efficacy only sells Wigs and associated items on the Customer’s understanding and agreement with this Refund Policy (‘Refund Policy’).


No requirement for refund under law


Please note that there is no requirement under New York State law for a store to offer a refund in the form of cash, credit, replacement merchandise or other means.


Conditions where store credit or repair will be considered will only be able to consider a wig modification if the following conditions are met.


  1. The return must be commenced within two (2) working days of the Customer receiving the item.


  1. The wig or associated item must be

(A) unworn, and

(B) unwashed, and

(C) completely free of damage and wear, and

(D) free of smoke or fragrances, and

(E) complete with all tags, including hangtags attached, and

(F) in a condition suitable for resale


  1. Despite the mentioned conditions in clause 2, it is entirely at the discretion of whether a store credit or repair will be offered for the returned wig. To be clear, reserves the right to reject returns without offering a reason or providing notice.

Payment Process

Please allow a 72 hour window period for Shopify to transfer payment to

ONLY Condition where a refund is guarantee will refund the customer if the project or customer cannot be processed and added to the Queue for any specific reason within 5-7 Days of purchase  and in which we will email the customer to alert them that the unit cannot be processed.  The customer will then be refunded and added to the waiting list and contacted once the project is available for performance by  Virtual Salon does not offer refunds once the customer is added to the queue. COVID-19 UPDATE , ORDERS MAY TAKE UP TO 21-30 DAYS TO BE COMPLETED AND SHIPPED TO THE CUSTOMER. If Dilciabynature queue is full and 2 days is not possible then the customer will receive an email explaining their queue status and that extra time will be needed. All orders are FINAL once it is in process and when the order is shipped to the customer with NO REFUNDS.

We are not responsible for the any wrong sizes chosen by the customer. 

All units takes week's to be built by Dilciabynature and carefully reviewed before being shipped out to the customer, so items, supplies and manual labor are all paid out for in the payment of the customer and therefore cannot be refunded. 

We are not responsible for any personal dislikes once your order has been received and will not exchange or offer any refunds as the customer holds full responsibility for their choices. Customers can make adjustments that they see fit to their unit, but exchanges or refunds. All exchanges for dislikes will be viewed as a new order purchase as the customer is fully liable for their unit choice.

Any refunds that is agreed upon Virtual Salon will take up to 14 days to be applied back to the customers account.

If it is found that Dilciabynature from Virtual Salon was at fault, then that customer must email for an adjustment request. The customer must show pictures of the unit with it on and not on a mannequin or hand for adjustment consideration 72 hours after receiving it.



Sale items and accessories not returnable


  1. To the full extent permitted by law, the Customer acknowledges that sale items, final sales, and all sale item and accessories are not-returnable. Any Sale item or accessory returned to P.O Box with no agreement between Virtual salon and customer is considered Dead on Arrival (D.O.A).

Product types: 

Mesh Caps

Custom Machine Made:

Mesh Cap stitched wig unit.

Full lace:

Full lace wigs are the wigs with entire lace base.


Synthetic hair wigs are composed of man-made fibers that are much more durable than human hairThe man-made polymers used to create synthetic hair are often paired with plastics. 

Virtual Classes:

All classes purchased by any interest or independent contractor is considered a service once purchased and therefore does not offer any refund. ALL CLASSES ARE FINAL!

All interest or independent contractors will either receive an invitation link or a url to take the class from the Virtual Salon. Please email us if you did not receive the class at and we will respond quickly with your invitation.

Each class has a time period before it expires. 

If you did not receive your class invitation, please check your email spam box for a email from Please, add the date of purchase, order number or virtual salon on your search bar in email. If you still do not see an email from us, please reach out to our other branches contact portals with your order # ready to be provided.

(Response time: 24 hours)

Click the website chat button to get someone live.



Instagram Direct message:


Contact: 800-578-9704


If a refund is granted through email resolution. First, you must ship your item back to Virtual Salon. Then, we will prepare your returned item upon receipt and process the payment. Afterward, it will take 3 to 5 business days to process your refund.

Clearance Items:

Clearance Items are FINAL SALE! Units put on clearance are typically the last and only unit left from the unit choice of the customer. Please be 100% with your pick of choice as their are no refunds, returns or exchanges on clearance units.

Process Before Shipment-

Each unit is carefully reviewed and inspected, photo'd by a team member before packaged and shipped to the customer for the company's protection purposes. 

Shipping Conditions-

Please understand that all units are curled tightly before shipment, so due to USPS careless conditioning of boxes, if your unit lost its curls, please re-curl to desire look or take it to a professional for assistance. 



 Customer liable for all shipping fees in relation to returned item


  1. The Customer is responsible for all shipping fees incurred when sending the order back to


    6.    All shipping fees in relation to a returned wig are non-refundable in any way.
  • We only accept US domestic returns.
  • No returns for international shipping.
  • We are not liable and do not offer refunds if USPS is at fault for lost or stolen products.


    Process of applying for a store credit or repair

    1. If the Customer meets the return/exchange requirements (outlined above),
    • email at to obtain the designer's mailing address.
    • The item(s) should then be shipped to that address.
    • The Customer must include the original packing slip with the item returned.

    (If the Customer has misplaced the packing slip, the Customer is asked to enclose a note with the Customer’s full name and/or order number.)

    • The Customer should include a written note stating that the Customer would like to exchange an unit to be constructed to be fitted or receive a gift card.
    • If the return is approved by, and an exchange is not possible, the Customer will be provided with a gift card which will be received via email.
    • While all actions are at discretion, upon receipt of a Customer’s package, the return for store credit will be processed within five (5) business days.
    • The Customer will be notified via email once your return has been processed.
    • The Customer has within 48 hours of receiving the unit and through email communication to ask for a repair. Anything after the 48 hour window period becomes null and void.

    Customer service contact

    Customers can contact at Contact support is available Mon-Fri 9:00 am - 6 pm EST for further information about this policy.