Refund Policy

for DilciaByNature 

 

Purpose

 

Due to health regulations and in the interest of business efficacy DilciaByNature only sells Wigs and associated items on the Customer’s understanding and agreement with this Refund Policy (‘Refund Policy’).

 

No requirement for refund under law

 

Please note that there is no requirement under New York State law for a store to offer a refund in the form of cash, credit, replacement merchandise or other means.

 

Conditions where store credit or repair will be considered

 

DilciaByNature will only be able to consider wig returns if the following conditions are met.

 

  1. The return must be commenced within five (5) working days of the Customer receiving the item.

 

  1. The wig or associated item must be

(A) unworn, and

(B) unwashed, and

(C) completely free of damage and wear, and

(D) free of smoke or fragrances, and

(E) complete with all tags, including hangtags attached, and

(F) in a condition suitable for resale

 

  1. Despite the mentioned conditions in clause 2, it is entirely at the discretion of DilciaByNature whether a store credit or repair will be offered for the returned wig. To be clear, DilciaByNature reserves the right to reject returns without offering a reason or providing notice.

ONLY Condition where a refund is guaranteed.

Dilciabynature.com will refund the customer if the project for any specific reason cannot be processed or performed during a 5-7 day window period after payment.  The customer will then be added to the waiting list and contacted once the project is available for performance by Dilciabynature.com.

 

Sale items and accessories not returnable

 

  1. To the full extent permitted by law, the Customer acknowledges that sale items, final sales, and all accessories are not-returnable.

Customer liable for all shipping fees in relation to returned item

 

  1. The Customer is responsible for all shipping fees incurred when sending the order back to DilciaByNature.

 

  1. All shipping fees in relation to a returned wig are non-refundable in any way.

 

Process of applying for a store credit or repair

  1. If the Customer meets the return/exchange requirements (outlined above),
  • email DilciaByNature at info@dilciabynature.com to obtain the designer's mailing address.
  • The item(s) should then be shipped to that address.
  • The Customer must include the original packing slip with the item returned.

(If the Customer has misplaced the packing slip, the Customer is asked to enclose a note with the Customer’s full name and/or order number.)

  • The Customer should include a written note stating that the Customer would like to exchange an item for a different size or receive a merchandise credit.
  • If the return is approved by DilciaByNature, and an exchange is not possible, the Customer will be provided with a merchandise credit in the form of a gift card which will be received via email.
  • While all actions are at DilciaByNature discretion, upon receipt of a Customer’s package, the return for store credit will be processed within five (5) business days.
  • The Customer will be notified via email once your return has been processed.

Customer service contact

Customers can contact DilciaByNature Wigs at info@dilciabynature.com or (646)923-6080 Mon-Fri 9:00 am - 6 pm EST for further information about this policy.

 

DISCLAIMER - DILCIABYNATURE

You (the “Customer” or “Client”) hereby waive and release, indemnify, hold harmless and forever discharge www.dilciabynature.com(“DilciaByNature”) and its employees, directors, and affiliates from any and all claims, lawsuits, damages, and liabilities, of every kind and nature, whether known or unknown, in law or equity, that you ever had or may have, arising from or in any way related to the services being provided to you by DilciaByNature.com.

You acknowledge that the Wigs are very sensitive and different from intact human hair. You understand and agree that if an allergic, chemical, or health reaction occurs, you will not hold DilciaByNature at fault and will not bring any claim against DilciaByNature.  You are responsible to check yourself if you are allergic to any substance. If you have any allergic reaction from any of the substances used in the wigs, any color, or any chemicals, you must inform beforehand on special request. You are responsible to follow all daily maintenance procedures to keep your Wig in the best condition possible. 

By this Disclaimer, You assume any risk, and take full responsibility and waive any claims of personal injury or damage to yourself associated with such services by DilciaByNature. You also agree to grant full creative control to DilciaByNature when you choose the Style and Color for the product.

By visiting our website, using our services or purchasing something from us, you have accepted this Disclaimer in its entirety, and voluntarily accept these terms at your own risk and discretion, and warrant that you fully understand its contents.